Effective Date: May 2024
Rosewood Residence (“Amaana”, “we”, “us”, or “our”) is committed to protecting the privacy of our residents, their families, and website visitors (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website ([Insert Website URL]) (the “Site”) or our care services.
Information We Collect
We collect several types of information, which may include personal information, depending on how you interact with our Site and services.
- Website Visitors: When you visit our Site, we may collect information automatically through cookies and similar technologies, such as your IP address, browser type, operating system, referring URL, and browsing activity on the Site.
- Resident Information: In order to provide care services, we may collect personal information about residents, such as name, date of birth, contact information, medical history, medications, next of kin details, and financial information. This information is collected directly from residents, their families, or healthcare professionals.
- Family Information: We may collect personal information about residents’ families, such as name, contact information, and relationship to the resident. This information is collected with the resident’s consent or directly from the family member.
How We Use Your Information
We use the information we collect for the following purposes:
- Website Visitors: We use website visitor information to operate and improve the Site, analyze trends, and personalize your experience.
- Resident Information: We use resident information to provide care services, communicate with residents and their families, manage billing and payments, comply with legal and regulatory requirements, and improve the quality of care we provide.
- Family Information: We use family information to facilitate communication with residents, keep families informed about their loved one’s care, and obtain consent for care decisions.
Disclosure of Your Information
We may disclose your information to third-party service providers who assist us in providing our services, such as website hosting companies, electronic health record (EHR) providers, and financial service providers. We require these third parties to maintain the confidentiality of your information and to use it only for the purposes we have specified.
We may also disclose your information if we are required to do so by law, in response to a legal process, or to protect the rights or safety of ourselves, our residents, or others.
Your Choices
You have choices regarding your personal information:
- Website Cookies: You can adjust your browser settings to refuse cookies or to alert you when a cookie is being placed on your device.
- Resident Information: Residents have the right to access, review, and update their personal information. Residents can also restrict the use of their information for marketing purposes.
- Family Information: Families can request to access information about their loved one’s care, depending on the resident’s consent.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure.
Children’s Privacy
Our Site is not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and encourage you to review the Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].